Phillip Eastwood

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Some Health Risks Of Being A Call Center Agent

15th December 2010
A call canter agent spends almost nine hours a day sitting in front of the computer. According to studies, 9 to 5 jobs can pose some risks to the health, particularly those that require graveyard shifts. Not only do they disrupt the body’s natural cycle, ... Read >

Time Management Practices of Call Center Agents

15th December 2010
Working as a call center agent requires a totally different lifestyle, especially for those working the night shift. Call center agents on graveyard shifts report experiencing difficulty in setting up a routine of establishing working hours and sleeping h... Read >

How to Handle Phone Conversations as a Call Center Agent

15th December 2010
As a call center agent, your effective handling of telephone calls is very important in every transaction. Good customer satisfaction is the foundation of success in a call center business. Therefore, customer care is the heart of your job. You have to ge... Read >

The Hazards of Working in a Call Center

16th November 2010
The glitz and glamour of the call center profession slowly fades as health issues come into the fore. Some employees are forced to resign due to medical recommendations; others undergo stress management seminars in order to keep up with work demands. Trul... Read >

The Impact of Telemarketing to Your Business

16th November 2010
When telemarketing is mentioned, the first word that probably comes to your mind is telephone. Telemarketing is the act of selling goods and services over the telephone. It is a method of direct marketing in which a salesperson advertises products and ser... Read >